Question 1

What is Nezsig and how does it work?

Accepted Answer

Nezsig is a professional-grade algorithmic trading signal platform delivering real-time buy/sell signals for crypto and forex markets. Our proprietary AI engine analyzes price action, volume, order flow, and 40+ technical indicators to generate high-probability trade setups. Every signal includes a precise entry zone, up to 3 take-profit targets, and a stop-loss level — so you always know your risk before entering a position.

Question 2

How do I create a Nezsig account?

Accepted Answer

Creating an account takes under 60 seconds. Click "Start Free Trial" on any page, enter your email address, and verify it with the 6-digit PIN we send you. No credit card is required for the trial. You get instant access to the full dashboard with complimentary signals to test the platform before committing to a paid plan.

Question 3

Is there a free trial available?

Accepted Answer

Yes — every new account starts with a 7-day free trial on the Pro plan, no credit card required. You get access to all live signals, the full dashboard, portfolio analytics, and Telegram notifications. After 7 days, your account automatically moves to the Free tier (3 signals/day) unless you upgrade to keep the full experience.

Question 4

Do I need prior trading experience to use Nezsig?

Accepted Answer

No experience required. Our signals include everything you need: entry price, stop-loss, and up to 3 take-profit levels with a clear BUY or SELL direction. Complete beginners can follow the step-by-step guides in the Help Center for executing a trade on Binance, Bybit, and other exchanges. Pro and Elite members can also enable auto-trade to remove manual execution entirely.

Question 5

What markets and asset classes does Nezsig cover?

Accepted Answer

Nezsig currently covers 80+ crypto perpetual futures pairs (BTC, ETH, SOL, BNB, XRP, and high-liquidity altcoins) and 12 major forex pairs including EUR/USD, GBP/USD, USD/JPY, and XAU/USD (Gold). All crypto signals are USDT-margined pairs available on Binance, Bybit, and OKX. Market coverage expands regularly based on member demand and liquidity screening.

Question 6

How are Nezsig trading signals generated?

Accepted Answer

Signals are generated by a multi-model AI engine running on 500ms tick data. It combines trend analysis (EMA crossovers, MACD), momentum indicators (RSI, Stochastic), volatility models (ATR, Bollinger Bands), and volume/order-flow analysis (VWAP, bid-ask imbalance). Each setup passes a 5-layer confidence filter — only setups with a >72% probability score are published. No human discretion, pure algorithmic edge.

Question 7

What is your current win rate?

Accepted Answer

Our 30-day rolling win rate is 85.3%. Over the past 12 months across 1,240+ closed signals, the verified rate is 83.7%. Every result is independently verifiable in the Live Account section, which displays every trade — win or loss — with timestamps and exit prices. We publish all results because transparency is a core principle, not a marketing tactic.

Question 8

How many signals do I receive per day?

Accepted Answer

Free plan members receive up to 3 signals/day. Pro members receive 8–15 signals/day across crypto and forex. Elite members receive unlimited signals including all altcoin setups, short-term scalping signals (5m–15m timeframes), and exclusive high-conviction "Conviction Calls" that historically carry a 90%+ win rate.

Question 9

How quickly are signals delivered after generation?

Accepted Answer

Signal delivery is near-instant — once the engine confirms a setup, it is pushed to the dashboard and Telegram/Discord within 200–400ms. For auto-trade users, orders are placed programmatically within 500ms of signal generation, well within the window before significant price movement. Email alerts are also available for members who prefer asynchronous notifications.

Question 10

What do LIVE, LIMIT, MARKET, and CLOSE signal types mean?

Accepted Answer

LIVE — the signal is active and currently within the valid entry range. LIMIT — place a limit order at the specified entry price; do not market-buy. MARKET — the setup is time-sensitive, enter immediately at market price. CLOSE — exit your position now, regardless of TP/SL levels, usually triggered by a macro event or trend reversal. Always respect the signal type for optimal results.

Question 11

Do signals include take-profit and stop-loss levels?

Accepted Answer

Every signal includes: an Entry Zone (price range), TP1 (conservative, ~1:1.5 R:R), TP2 (standard, ~1:2.5 R:R), TP3 (aggressive, ~1:4+ R:R), and a Stop-Loss level. We recommend moving your stop to breakeven once TP1 is hit to lock in profit. The auto-trade feature handles this position management automatically.

Question 12

Does Nezsig support automated trading?

Accepted Answer

Yes — Pro and Elite plans include full auto-trade functionality. Connect your exchange via a read-write API key and our engine automatically opens, manages, and closes positions based on signals. You control max position size, daily loss limits, and which signal types to auto-execute. You retain full control and can disable auto-trade instantly from the dashboard at any time.

Question 13

Which exchanges are supported for auto-trading?

Accepted Answer

Currently supported: Binance Futures, Bybit (USDT Perpetual), OKX, and Bitget. KuCoin Futures and Kraken Futures are coming in Q2 2025. For manual signal-following, any exchange works — you simply execute the trade yourself based on the published signal details. Exchange support is continuously expanding based on member requests.

Question 14

Is my exchange API key safe?

Accepted Answer

Your API key is encrypted at rest with AES-256 and is never logged or exposed in any interface. We require a restricted API key with Futures trading permissions only — no withdrawal access. Even in the unlikely event of a security incident, funds cannot be withdrawn. We strongly recommend using a dedicated sub-account with a separate USDT balance for auto-trade operations.

Question 15

Can I customize risk levels and position sizes for auto-trading?

Accepted Answer

Full risk customization is available. Set: fixed USDT per trade or percentage of balance, maximum simultaneous open positions, maximum daily drawdown (auto-pauses if exceeded), leverage per signal type, and specific pairs or markets to exclude. Elite users can configure different risk parameters per signal category — for example, larger size on Conviction Calls and smaller on altcoin scalps.

Question 16

What is Nezsig's verified historical win rate?

Accepted Answer

Our verified win rate over the past 12 months is 83.7%, calculated across 1,240 closed signals with complete transparency. The 30-day rolling rate is 85.3%. Every result is verifiable in the Live Account section with timestamps, entry prices, exit prices, and R:R achieved. We publish all results — wins and losses — with zero cherry-picking.

Question 17

How exactly is the win rate calculated?

Accepted Answer

A signal is counted as "won" if TP1 is reached before the stop-loss is triggered. A signal is "lost" if stop-loss fires before any take-profit level. Signals manually closed by a CLOSE signal before either level is reached are categorized separately and excluded from the win rate. We use TP1 as the baseline to keep the number conservative — many signals continue on to hit TP2 and TP3.

Question 18

Are the results backtested or based on live trading?

Accepted Answer

Both — but clearly distinguished. Our models are developed and tuned on 5 years of historical tick data. However, all published win rates are based exclusively on live signals. We never mix backtest results with live performance in any metric. The Live Account page tracks real capital deployed following our own signals, updated daily with verified exchange records.

Question 19

Can I see past signal history and performance?

Accepted Answer

Yes. The Signal History section shows every published signal with outcome, entry/exit prices, R:R achieved, and duration. Pro and Elite users also get detailed analytics: win rate by market, by timeframe, by signal type, and by time of day — giving you the data to make informed decisions about which signals best fit your trading style.

Question 20

How much does Nezsig cost?

Accepted Answer

Nezsig offers three plans: Free ($0/month — 3 signals/day, basic dashboard), Pro ($49/month or $399/year — 8–15 signals/day, auto-trade, Telegram bot, full analytics), and Elite ($99/month or $799/year — unlimited signals, altcoins, Conviction Calls, API access, priority support). Annual billing saves up to 33% compared to monthly.

Question 21

What is the difference between Pro and Elite plans?

Accepted Answer

Pro gives you all the essentials: 8–15 daily signals, auto-trade, Telegram notifications, and full portfolio analytics. Elite adds: unlimited signals including altcoins and scalping setups, exclusive Conviction Calls (90%+ historical win rate), 1-on-1 priority support with <1hr response, public REST API for custom integrations, early access to new features, and a dedicated Discord channel with the Nezsig team.

Question 22

Can I cancel my subscription at any time?

Accepted Answer

Yes. Cancel anytime from your account settings with a single click — no phone calls, no retention flows, no dark patterns. Your access continues until the end of your current billing period. Annual plan cancellations within the first 30 days are eligible for a full refund under our money-back guarantee.

Question 23

Do you offer a money-back guarantee?

Accepted Answer

Yes — a 30-day unconditional money-back guarantee on all paid plans. If you are not satisfied for any reason within 30 days of your first paid charge, contact our support team for a full refund. No questions asked. We are confident in what we deliver and want you to feel completely risk-free when trying Nezsig.

Question 24

Is there a discount for annual billing?

Accepted Answer

Yes. Annual billing gives you 2 months free on Pro ($399/year vs $588/year at monthly rates) and over 2 months free on Elite ($799/year vs $1,188/year at monthly rates) — a 32–33% savings. Annual plans are covered by the same 30-day money-back guarantee, and you can switch between billing cycles from your account settings at any time.

Question 25

Is my personal and financial data secure?

Accepted Answer

Security is our highest priority. We use: AES-256 encryption for all sensitive data at rest, TLS 1.3 for all data in transit, SOC 2 Type II compliant infrastructure on AWS, regular third-party penetration testing, and mandatory 2FA for all accounts. We never sell, rent, or share your personal data with third parties. Full details are available in our Privacy Policy.

Question 26

Does Nezsig store my exchange API keys?

Accepted Answer

API keys are stored in an isolated encrypted secrets vault (AES-256). They are decrypted only at order execution time in memory and are never logged or exposed in any interface or log file. You can revoke and delete your API key from Nezsig at any time via Account Settings. We always recommend creating a Futures-only API key with no withdrawal permissions enabled on your exchange.

Question 27

What personal data does Nezsig collect?

Accepted Answer

We collect only what is necessary: your email address for authentication, payment details processed exclusively by Stripe (we never see or store your card number), anonymized usage analytics to improve the product, and device/browser information for security purposes. We do not access or store your exchange balance, trade history, or personal financial information.

Question 28

What devices and platforms does Nezsig support?

Accepted Answer

Nezsig is a fully responsive web application that works on any modern browser across desktop, tablet, and mobile. No software installation required. The full dashboard, signal feed, auto-trade controls, and account settings are all touch-optimized for iOS and Android browsers. Telegram bot notifications work on any device with Telegram installed.

Question 29

Do you have a native mobile app?

Accepted Answer

Not yet — our web app is fully mobile-optimized and works as a Progressive Web App (PWA) that you can add to your iPhone or Android home screen for an app-like experience. A native iOS and Android app is on our roadmap for Q3 2025. Pro and Elite members will receive early access as part of their existing plan at no additional cost.

Question 30

Is there a public API for developers?

Accepted Answer

Yes — Elite plan members get access to the Nezsig REST API, which delivers signals in real-time via webhooks or polling. Full API documentation is available in your dashboard after upgrading. You can integrate Nezsig signals into custom trading bots, portfolio trackers, or notification pipelines. Rate limits: 100 req/min standard tier, 1,000 req/min dedicated tier.

Question 31

How do I contact Nezsig support?

Accepted Answer

Support is available via: live chat in the dashboard (9am–9pm UTC, under 2hr average response), email at support@nezsig.com (under 4hr on business days), and our community Telegram group. Elite members get priority support with a guaranteed <1hr response time and direct access to a dedicated Slack channel with the Nezsig team.

Question 32

Is there a Nezsig community for members?

Accepted Answer

Yes — all paid members get access to the private Nezsig Telegram group with 2,400+ active traders. We host weekly live analysis sessions, share market context alongside signals, and the community often extends trade discussions with independent insights. Elite members also get access to a private Discord server with a direct line to our signal analysts.

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